Just Horrific by david r. on Nov 29, 2007 It's not that the after-sale service is bad, it's simoly humiliating and cruel. Ami looks at you as if he can't believe you have the audacity to request what you were promised, he doesn't even know what his own policies are,... provided byinsiderpages.com
unless you're crazy.... by Lulu p. on Nov 17, 2007 the certified used cars come with bumper-to-bumper warranties - so you shouldnt have to pay anything for repairs. but these people charged me $200 claiming they had to do some maintenence in addition to the repair (i didn't... provided byinsiderpages.com
Hate is a strong word, but not strong enough for these people by Stephanie K. on Aug 13, 2007 Both are very expensive. Now, the bearings in the front wheel are bad and the transmission has failed again...the supposedly new transmission that they installed. Like the other raters, they were completely unapologetic and... provided byinsiderpages.com
AVOID AT ALL COST by Yin T. on Jul 23, 2007 to complain how bad is the traffic management there.He was very defensive and I felt very offended the way he handles my complaints.I still remember his words : Accidents happen everyday .Due to the tight spaces they have... provided byinsiderpages.com
Customer service????? on Jun 11, 2007 They were considerate on the phone, but that's as far as it went. Finally, in frustration, I called S.M. VW and told them I was protected by the lemon law. They had three tries to fix the wretched thing, and failed. Their... provided byinsiderpages.com
Years of dependably horrible service. by Tony P. on Mar 29, 2007 I always feel that I am being taken advantage of, lied to, and put off for more important issues . I have seen several different service advisers, none have ever given exceptional service, the best are just above bad. Most... provided byinsiderpages.com
Well-oiled machine of complacency by cathy t. on Feb 7, 2007 I place 3 calls to my service rep, (12:30, 3:30, 4:30) Julio, who doesn't return my calls. I never sensed malice with this staff just very little common sense and a wholelotta lazy. the death of service. (Oh, I finally got... provided byinsiderpages.com
CAUTION! Horrible Experience by Samuel M. on Sep 29, 2006 Four months later I got a bill for $640 from Volkswagen Credit for the wear and tear on my old vehicle. When I called VW Santa Monica, the salesman who sold me my car was no longer working there. The sales manager refused... provided byinsiderpages.com
Fair by eteresa l. on Mar 11, 2005 I came here with one of my friends. We brought her car here on time and there wasn't anyone to assist us. When I brought her back to finally pick it up, she was hit by extra fees and a confusing invoice. The staff was friendly... provided byinsiderpages.com
No title by concerned customer on Aug 15, 2008 We only had the car for 2 days, and after the body work, noticed that the back seats were completely changed - we never sat in the back. We also noticed cigarette butts in the back seat. THe manager was nice, he offered to... provided bylocal.yahoo.com
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